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Books (49)
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1

The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement

The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.41 MB

0 / 0

english, 2009

2

The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice

The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.01 MB

0 / 0

english, 2008

3

ITIL Foundation Complete Certification Kit

ITIL Foundation Complete Certification Kit

The Art of Services

Year:

2011

Language:

english

File:

PDF, 27.69 MB

0 / 0

english, 2011

4

Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice

Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.19 MB

0 / 0

english, 2008

5

Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 4.04 MB

0 / 0

english, 2008

6

Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk

Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.19 MB

0 / 0

english, 2009

7

ISO IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course

ISO IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course

Ivanka Menken, Gerard Blokdijk

Language:

english

File:

PDF, 2.42 MB

0 / 0

english

8

Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook

Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook

Emereo Publishing

Gerard Blokdijk, Jackie Brewster, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.38 MB

0 / 0

english, 2008

9

The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA

The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA

Emereo Publishing

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.45 MB

5.0 / 5.0

english, 2008

10

The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant

The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant

Gerard Blokdijk, Ivanka Menken, Claire Engle

Year:

2008

Language:

english

File:

PDF, 1.01 MB

0 / 0

english, 2008

11

Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process

Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 1.24 MB

0 / 0

english, 2008

12

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

Emereo Publishing

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.15 MB

0 / 0

english, 2008

13

SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 1.94 MB

0 / 0

english, 2009

14

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

Emereo Publishing

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 3.75 MB

0 / 0

english, 2008

15

Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice

Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 1.18 MB

0 / 0

english, 2008

16

Organizational Behavior and Leadership Management Essentials

Organizational Behavior and Leadership Management Essentials

Emereo Publishing

Year:

2009

Language:

english

File:

PDF, 4.92 MB

0 / 0

english, 2009

17

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

Ivanka Menken, Gerard Blokdijk, Claire Engle

Year:

2009

Language:

english

File:

PDF, 5.43 MB

0 / 0

english, 2009

18

The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy

The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.34 MB

0 / 0

english, 2009

19

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management

Gerard Blokdijk, Ivanka Menken, Claire Engle

Year:

2008

Language:

english

File:

PDF, 6.14 MB

0 / 0

english, 2008

20

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Emereo Publishing

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 881 KB

0 / 0

english, 2008

21

ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

Ivanka Menken, Claire Engle, Jackie Brewster

Year:

2008

Language:

english

File:

PDF, 7.47 MB

0 / 0

english, 2008

22

Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 1.00 MB

0 / 0

english, 2008

23

Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action

Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 907 KB

0 / 0

english, 2008

24

The service level agreement SLA guide : SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA

The service level agreement SLA guide : SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 2.47 MB

5.0 / 0

english, 2008

25

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 2.35 MB

0 / 0

english, 2008

26

ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide

ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide

Emereo Publishing

Year:

2009

Language:

english

File:

PDF, 4.38 MB

0 / 0

english, 2009

27

PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist

PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist

Ivanka Menken, Gerard Blokdijki

Year:

2009

Language:

english

File:

PDF, 1.81 MB

0 / 0

english, 2009

28

Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... Enterprise IT Cloud Computing Technology

Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... Enterprise IT Cloud Computing Technology

Emereo Publishing

Year:

2008

Language:

english

File:

PDF, 772 KB

0 / 0

english, 2008

29

Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 598 KB

0 / 4.5

english, 2012

30

The Itil V3 Service Management Awareness Pocket Guide

The Itil V3 Service Management Awareness Pocket Guide

Emereo Publishing

Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 1.24 MB

0 / 0

english, 2008

31

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 1.33 MB

0 / 0

english, 2008

32

Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course

Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.21 MB

0 / 0

english, 2009

33

ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.

ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.

Tim Malone, Ivanka Menken, Gerard Blokdijk

Language:

english

File:

PDF, 740 KB

0 / 0

english

34

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

Emereo Publishing

Tim Malone, Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 4.24 MB

0 / 0

english, 2009

35

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide

Emereo Publishing

Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer

Year:

2008

Language:

english

File:

PDF, 590 KB

0 / 0

english, 2008

36

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Emereo Publishing

Gerard Blokdijk, Ivanka Menken

Year:

2008

Language:

english

File:

PDF, 16.84 MB

0 / 0

english, 2008

37

ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide

ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide

Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 819 KB

0 / 0

english, 2008

38

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

Emereo Publishing

Tim Malone, Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.48 MB

0 / 0

english, 2009

39

ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit

ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit

Tim Malone, Ivanka Menken, Gerard Blokdijk

Language:

english

File:

PDF, 2.34 MB

0 / 0

english

40

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Ivanka Menken, Gerard Blokdijk

Year:

2008

Language:

english

File:

PDF, 734 KB

0 / 0

english, 2008

41

ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

Emereo Publishing

Claire Engle, Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 6.16 MB

0 / 0

english, 2009

42

ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit

ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit

Emereo Publishing

Tim Malone, Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 2.74 MB

0 / 0

english, 2009

43

ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit

ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 2.59 MB

0 / 0

english, 2009

44

ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

Emereo Publishing

Ivanka Menken, Gerard Blokdijk

Year:

2009

Language:

english

File:

PDF, 1.40 MB

0 / 0

english, 2009

45

Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist - Second Edition

Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist - Second Edition

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 1.42 MB

0 / 4.0

english, 2012

46

Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 1.19 MB

0 / 5.0

english, 2012

47

Web Management - The Complete Cornerstone Guide to Web Management Best Practices; Concepts, Terms and Techniques for Successfully Planning, Implementing and Managing Enterprise It Web Management Technology - Second Edition

Web Management - The Complete Cornerstone Guide to Web Management Best Practices; Concepts, Terms and Techniques for Successfully Planning, Implementing and Managing Enterprise It Web Management Technology - Second Edition

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 759 KB

0 / 0

english, 2012

48

Developing and Improving Your Value - The Art of Service's Prescription for Success for Job Seekers - The Professional Development Intermediate Level Complete Certification Kit

Developing and Improving Your Value - The Art of Service's Prescription for Success for Job Seekers - The Professional Development Intermediate Level Complete Certification Kit

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 936 KB

0 / 4.0

english, 2012

49

Essential Steps to Finding and Securing the Job You Want! - Professional Development - Foundation Level Complete Certification Kit

Essential Steps to Finding and Securing the Job You Want! - Professional Development - Foundation Level Complete Certification Kit

Emereo Publishing

Year:

2012

Language:

english

File:

EPUB, 287 KB

0 / 4.5

english, 2012